Terms & Conditions

Delivery Policy

1. Upon receiving your order and payment, we will process your order for immediate delivery.

 2. For NCR, expect your item to be delivered within 1-3 working days.

 3. For Provinces, expect your item to be delivered within 3-5 working days.

 4. Items that you have paid for, but later on cancelled, must be received upon delivery, and be submitted for HIT Return Process.


Cancellation Policy

 1. You have an option to cancel online purchase via HIT Account within the day that it was ordered.

 2. In case the cancellation is done after the prescribed period, the item will still be delivered to you.
     • If the item has been paid, you need to accept it and undergo HIT Return Process.
     • If the unpaid item is delivered to you, simply refuse to accept it. 

 3 . If the purchase is via Credit Card, wait for 1-2 billings cycle for reimbursement.

 4. If paid via other payment options, we may give you vouchers corresponding the amount cancelled. You may use the vouchers to purchase or as discount voucher.

 5. Items that have been delivered are not valid for cancellation; you will undergo  HIT Return and Refund Process.


Return Policy:

 1. Customers may return the item within 7 working days upon purchase (except on Sundays & holidays)
 2. Follow our guidelines on How to Return the items.”

      • We will contact you, once we have received your request.

 3. Pack the item properly, together with all its accessories and documents.

 4. Sent the item via any LBC Branch. Address it to us: Hans Infinite Tools – 8007 Pioneer St., Brgy. Kapitolyo, Pasig City.

 5. You may also deliver the item directly to our store in Pasig.

 6. Once we have received your item, we will evaluate and examine your tools.

 7. Upon evaluation, we could give you an option for its reimbursement or exchange.

 8. For items purchased via Credit Card, wait for 1-2 billings cycle for reimbursement.

 9. Cash vouchers and replacements are applicable for other payment transaction.

 10. Cash voucher with valid voucher code may be used to purchase items via our online shop. It may also be used as discount coupon.